Information Technology
HipLinkXS for Information Technology
HipLink incorporates automatic escalation capabilities to ensure compliance with corporate processes and procedures for faster event resolution. With HipLink, you don't have to track down contact names and numbers and manually follow-up with your technical staff to ensure your messages are being delivered and acted upon. |
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Network downtime and application inefficiencies result in poor customer experience, poor employee performance, and lost revenue. Organizations are completely reliant upon their IT infrastructure, and need to instantly alert the proper staff in the event of IT and network issues. Highly reliable SMS text alerts from a common alert management platform are an essential tool.
Using advanced grouping technology, HipLink targets appropriate staff based on a schedule, message type, or other parameters. Instead of blanketing your entire technical staff you can use on-call groups or message types for escalations -- HipLink keeps track of who is on-duty and which device is ready and scheduled to receive text alerts. This process helps reduce message desensitization, which can result from too many messages getting delivered to too many people that don't need them.
HipLink is a powerful two-way SMS text communication tool. From simple confirmations of urgent alerts to using an intelligent PDA to tie back into your network monitoring tools, HipLink provides complete end-to-end solutions to wirelessly enable you to dramatically reduce the mean time to receive, respond to, and resolve critical network events, and lower the cost of your operations.
